Return & Refund Policy — Cuata.shop

At Cuata.shop, your satisfaction is our top priority. We offer a clear and customer-friendly return and refund process for all orders within Germany, Austria, and the Netherlands.

1. Return Window

You can return items within 30 days from the date of delivery.

2. Eligible Returns

We accept returns for:

• Defective products

• Products damaged during shipping

• Non-defective items you no longer want

We also accept exchanges for eligible items.

3. Costs & Fees

• No restocking fees

• Free return shipping — a prepaid return label is included in your package

• All returns are handled at no additional cost to you

4. Refund Processing Time

Once your returned item is received and inspected, your refund will be processed within 24 hours. Refunds are issued to your original payment method.

5. Return Method

Use the return label included in your package to send back items. Repackage products securely to avoid damage during shipping.

6. Customer Support

For questions or assistance with returns:
📩 Email: contact@cuata.com
📞 Phone: +49 30 5470 7922
📍 Address: Ernst-Bloch-Straße 77, 12619 Berlin, Germany

Business hours: Monday–Saturday, until 2:00 PM (Berlin Time)